Cannot log in because you forgot your password

If you have forgotten your password, you can reset it by following the steps below.

① Click "forgot password" on the login screen.
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② Enter the email address you are using and send an email to reset your password.
If you have registered both a company email address and a personal email address, please enter the personal email address.mceclip3.png

The following message will be displayed when you send a password reset email.
It shows to which e-mail address the message was sent.
Please change your password within 3 hours of receiving the email.mceclip4.png


③ Click on the "Change password" button in the email you received and set a new password.
    (Body in the email)
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④ Set a new password and click "Update password".
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⑤ From the next login, log in with the password you set in ④.

 

Error Messages

■ Email address not found
Cause The email address you entered is not registered with Workcloud for either your company or personal email address. Or, the entered e-mail address is incorrect.
Solution If your personal email address is registered, please enter the correct personal email address. If you do not have your personal email address, please enter the correct company email address.mceclip0.png

 

■ Please use your personal email address to reset password.
Cause You have registered your personal email address, but you have entered your company email address here.
Solution Please enter your personal email address here.
mceclip1.png

 

Note: In Japanese「パスワードを忘れてログインできない

 

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